Legal Notice (Japan): Act on Specified Commercial Transactions
Service: Yokuasa
Website: https://yokuasa.com
This notice is published under Japan's Act on Specified Commercial Transactions (mail-order sales). Yokuasa is run as a sole proprietorship in Japan. The operator's name, address, and phone number are disclosed without delay on request. Everything else is shown on this page.
| Item | Details |
|---|---|
| Trade name | Yokuasa (sole proprietorship) |
| Operator's name | Disclosed without delay on request (see "How to request disclosure" below) |
| Address | Disclosed without delay on request |
| Phone | Disclosed without delay on request. Please contact us by email |
| support@yokuasa.com | |
| How to request disclosure | Email the address above with the subject "Disclosure request". We will email you the operator's name, address, and phone number, normally within 1 business day (excluding weekends and Japanese public holidays). You can ask before you buy, and we will answer the same way after you buy |
What you can count on
- Satisfaction guarantee: within 7 days of developing, we refund you in full (see "Returns and cancellation" below).
- Try it free: the Free plan (up to 10 guests) lets you run a real event without paying.
- Payment: Stripe alone receives your card details; the operator never does. You pay once per event, and nothing renews automatically.
- Your card statement: the charge appears as "HIVE* YOKUASA" (on cards issued in Japan: "ハイブ ヨクアサ") (your card issuer may show it differently). The payment page also shows "HIVE" as the business name; "HIVE" is the name under which Yokuasa takes payments.
- Contact: support@yokuasa.com (email only). If something is broken, we fix it or refund you.
Prices
Right now, the Free plan is available on the English pages. Paid plans in US dollars are in preparation and cannot be bought yet. Paid plans are currently sold only in Japanese yen, on the Japanese pages (see the Japanese version of this notice for those prices). Before paid plans in US dollars start, we will update this notice with their prices and conditions and announce it on the site.
When paid plans open, you will pay once per event (they are not monthly subscriptions), and the amount shown on the checkout page will be the amount charged.
| Plan | Storage | Guests | Photos per guest | Price |
|---|---|---|---|---|
| Free | 30 days | up to 10 | up to 15 | Free |
| Small | 90 days | up to 30 | up to 24 | Paid plan in USD: in preparation |
| Party | 1 year | up to 80 | up to 27 | Paid plan in USD: in preparation |
| Premium | 2 years | up to 200 | up to 36 | Paid plan in USD: in preparation |
| Wedding | 5 years | up to 300 | up to 36 | Paid plan in USD: in preparation |
| Business (one event) | 2 years | up to 500 | up to 36 | Paid plan in USD: in preparation |
- Storage Extension (optional): in preparation. It is not available now and cannot be bought. There are no automatic renewals or recurring charges at present (see "Storage Extension" below).
- When paid plans open: to move to a bigger plan later, you pay the difference between the new plan's price and what you already paid.
- The storage period counts from the moment your photos are developed.
Charges other than the price
- Your internet connection charges are your own responsibility.
- Paper, ink, and printing costs, if you print table cards, are your own responsibility.
- Fees set by your card issuer (such as foreign-transaction fees) are your own responsibility.
- There are no other charges. There is no shipping (the Service is digital).
Payment method
Card and other methods shown on Stripe's payment page. Stripe alone receives your card details; the seller never receives or stores them. Convenience-store payment and bank transfer are not available.
When you pay
Payment is made when you complete checkout. Your card issuer sets when the charge appears on your statement. You pay once; we do not charge you again automatically afterwards.
When the Service is provided
You can use it right after payment completes. Photos are developed at the time the host chose.
Returns and cancellation (change of mind)
- The Service is digital, so we do not accept returns or cancellations after payment.
- However, there is a satisfaction guarantee: within 7 days of developing, we refund you in full. How it works is in section 10 of the Terms of Use. Email support@yokuasa.com with the host's email address and the event name.
- When an event is refunded, its photos are scheduled for deletion. Save what you need as a ZIP first.
- Japanese law does not provide a cooling-off period for online sales like this.
If the Service has a defect
If a defect prevents you from using the Service, contact support@yokuasa.com. We will fix it, or refund you as appropriate.
Storage Extension (in preparation)
- What it is: a paid option that would extend the storage period one year at a time. It is in preparation. It is not available now and cannot be bought.
- Right now there are no automatic renewals or recurring charges. Paid plans are a one-time payment per event.
- Before it starts, we will update the Terms of Use and this notice, and announce it. At that time we will show the price, period, renewal date, how to stop renewal, and the refund conditions here and at checkout.
System requirements
- A smartphone that can connect to the internet and use its camera, with an up-to-date browser (for example Safari on iPhone or Chrome on Android).
- Cookies and camera access must be allowed in the browser.
- Some features may not work on older devices or browsers. We cannot guarantee operation on every device.
- No app installation is needed.
Other
- When the storage period ends, photos are deleted automatically (Terms of Use, section 12).
- For the full terms, see the Terms of Use and the Privacy Policy.